Utilities Consumer Advocate

Company Description:

The Office of the Utilities Consumer Advocate (UCA) has a mandate to educate, advocate, and mediate for Alberta’s residential, farm, and small business electricity and natural gas consumers:

- We educate through a wide range of outreach and engagement activities.
- We advocate by representing the interests of residential, farm, and small business consumers in regulatory proceedings.
- We mediate disputes between consumers and utility companies and have a team of mediation officers who provide advice and information on energy-related issues like energy choice and charges on a utility bill.

The UCA was established by the Government of Alberta in October 2003 and is a part of Service Alberta. The UCA's responsibilities are outlined in the Government Organization Act, Schedule 13.1 and the Utilities Consumer Advocate Regulation.

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